01   02   03   home     contact      
 
 
 
 
 
 
Jh-01 creates solutions that span the full relationship with your customers from prospect to advocate. Whether the solution is an add-on to your current structure and experience or re-organising your full website experience to integrate more powerfully across all channels.

Beyond creative synergy and drive-to-web, jh-01 explores how information, functionality and structure offer solutions in the online space where other media cannot.

Consistent messaging and campaign integration is just the first step to creating a holistic and unified experience. But it’s an important first step. Jh-01 can offer structural solutions to integrating advertising and campaigns into large scale websites. Tactical solutions are also offered.

JH-01 creates retail integration whether it’s holding a customers hand through a complex consideration process or ensuring high frequency offers are managed creatively in website environments. Integration of relationship management and post purchase processes are also offered.


  • Building trust through an integrated approach
  • Online solutions to unify your customer experience across channels
  • A user centric approach to the overall site experience
  • Increased visitation to your website and customer satisfaction pre and post purchase
  • Synergy of experience across channels
  • The maximised use of the online channel by your customers where other channels need support or fall down
  • International standard documentation that articulates the user experience solution, measurement and tagging approach. Version control comes as standard.
 
.  
  A comprehensive interview to establish your initial requirements

  Stakeholder interviews and client side workshops (if required)

  A comprehensive review of your current activities and positioning online and offline

  Your integration strategy

  The information architecture and customer journey solution

  Page level solutions using wireframes and interface sketches

  Close collaboration with designers and programmers so nothing is lost between the conceptual design and the build process

  Measurement and tagging of key customer journeys




Site analysis
Competitor analysis
Stakeholder interviews
Client side workshops
Creative concepting
Persona development
User journey creation
User flow creation
Wireframing
Site map creation
Usability testing
Content & functionality documentation



Documentation may be designed for presentation if requested

Jh-01 may present findings & recommendations in person to client if requested

  .






 
    home     contact